Refund policy

Orior Return Policy

Your satisfaction is our priority at Orior Skincare & Cosmetics. We want you to love every purchase you make with us.

However, we understand that sometimes things may not go as planned. That's why we've crafted our return policy to ensure a seamless and hassle-free experience for you.

14-Day Exchange Guarantee

You have 14 days from the date of delivery to exchange any product purchased from oriorcosmetics.com.

We'll gladly exchange items that are faulty, damaged, or defective upon delivery, or if they don't match the original specifications of the product you ordered.

Exclusions

Please note that items purchased on sale or at a discounted price are not eligible for exchange.

Additionally, products bought from our online store cannot be returned or exchanged at our retail /offline locations, and vice versa.

Exceptional Customer Care

At Orior Skincare & Cosmetics, we pride ourselves on handling each dispute with care and fairness.

We understand that every situation is unique, and we're committed to finding the best solution for both parties involved.

Easy Dispute Resolution

Should you need to raise a dispute, please notify us within 3 days of delivery by E-mailing us at

oriorcustomercare@gmail.com or reaching out via WhatsApp at: +92 316 4340134.

Our dedicated customer care team is here to assist you every step of the way.

Photographic Evidence for Quick Processing

For prompt processing of your exchange request, please provide photographic evidence of any defect, damage, or discrepancy within 3 days of receiving your order.

You can email the photos to oriorcustomercare@gmail.com or send them via WhatsApp at: +92 316 4340134.

Fair and Flexible

While we strive to accommodate all return and exchange requests, there are certain situations where it may be challenging to support them.

These include requests made outside the specified time frame or products damaged due to use.

Orior Refund Policy

At Orior Skincare & Cosmetics We strive to ensure that every purchase meets your expectations.

However, we understand that there may be instances where you may need to seek a refund. Please note the following guidelines regarding refunds:

Refunds Not Available

Orior does not offer a traditional "Refund" or a "Money Back Guarantee" on purchased items.

Coupon Issuance

Instead of refunds, Orior Skincare & Cosmetics will issue a coupon for the value of the returned item(s).

This coupon can be used towards future purchases on our website.

Eligibility for Coupon:

The item must be returned within the specified return period as outlined in our Return Policy. The returned item must meet the criteria outlined in our

Return Policy, including being faulty, damaged, or defective at the time of delivery, or not matching the original specifications of the product.

Usage of Coupon:

The coupon issued by Orior Skincare & Cosmetics can be redeemed online on our website for the purchase of any available products.

The coupon may have an expiry date, so please ensure to utilize it within the stipulated time frame.

Non-Transferable

Coupons issued by Orior Skincare & Cosmetics are non-transferable and cannot be exchanged for cash or any other form of refund

Exceptions

There may be exceptional circumstances where Orior Skincare & Cosmetics may consider providing a refund in lieu of a coupon.

Such cases will be handled on a case-by-case basis, and the decision will be at the discretion of Orior Skincare & Cosmetics.

Notification Process

If you believe you are eligible for a coupon issuance or have any concerns regarding refunds, please notify us within the specified time frame as mentioned in our Return Policy.

You can reach out to us via email at oriorcustomercare@gmail.com or through WhatsApp at +92 316 4340134.

Fair Resolution

At Orior Skincare & Cosmetics, we aim to resolve any customer concerns or disputes fairly and promptly.

We appreciate your understanding and cooperation in adhering to our refund policy guidelines.

Please review our Return Policy for further details on the return process and eligibility criteria.

Should you have any questions or require clarification regarding our refund policy, please do not hesitate to Contact Us.

Thank you for choosing Orior Skincare & Cosmetics for your cosmetic needs. We value your trust and loyalty.